Apple apologises for slowing down older iPhones
Apple has
apologised after facing criticism for admitting it deliberately slows down some
ageing iPhone models.
The company
now says it will replace batteries for less and will issue software in 2018 so
customers can monitor their phone's battery health.
Some
customers had long suspected the company slowed older iPhones to encourage
customers to upgrade.
Apple
admitted slowing some phones with ageing batteries but said it was to
"prolong the life" of the devices.
In a
statement posted on its website, the firm said it would reduce the price of an
out-of-warranty battery replacement from $79 (£58) to $29 (£21) for anyone with
an iPhone 6 or later.
It said it
was pushing ahead with measures to "address customers' concerns, to
recognise their loyalty and to regain the trust of anyone who may have doubted
Apple's intentions".
"At
Apple, our customers' trust means everything to us. We will never stop working
to earn and maintain it. We are able to do the work we love only because of
your faith and support - and we will never forget that or take it for
granted," it said.
The firm has
had eight separate lawsuits in the US filed against it over the matter, and had
also been facing additional legal action in Israel and France.
Apple
acknowledged earlier this month that it does deliberately slow down some models
of the iPhone as they age.
It said it
had made changes to the iOS operating system to manage ageing lithium-ion
batteries in some devices, because the batteries' performance diminishes over
time.
"Lithium-ion
batteries become less capable of supplying peak current demands when in cold
conditions, [when they] have a low battery charge or as they age over time,
which can result in the device unexpectedly shutting down to protect its
electronic components," the company said.
It also
emerged on Thursday that the tech giant's chief executive Tim Cook had been
ordered by the firm to only use private jets for both business and personal
transport for security reasons.
In November,
Apple was forced to release an update to fix a security issue with its Mac
operating system that made it possible to gain entry to a device and
administrative powers without a password.
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